Job Title: Service Center Technician

Location: Seneca

Reports To: Service Center Manager

FLSA Status: Non-Exempt

SUMMARY

This position is responsible for providing excellent customer service in servicing and repairing vehicles. Promotes company and branch location employee cohesiveness through effective communication, teamwork and shared services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Includes the following and other duties may be assigned.)

· Coordination of vehicle service scheduling, maintenance and delivery;

· Responsible for examining and determining need for vehicle repairs; Also, responsible for all lubrication, light mechanical work and tire repair and maintenance as qualified;

· Responsible for ensuring that interior and exterior of service station facility is neat, clean and in good condition and report to supervisor any issues that may need resolution;

· Promote new products and services to customers; assist with stocking inventory;

· Perform customer check out using point of sale system and/or writing tickets;

· Assist in the maintenance of the shop work area as qualified;

· Provides excellent customer service by managing difficult or emotional situations;

· responding promptly to customer needs, resolving questions, complaints and concerns immediately and meeting commitments;

· Effectively communicate by verbal and written means with customers, employees and management;

· Maintains and promotes safety awareness; follows safety policies, procedures and reporting requirements;

· Complies with all state and federal laws, codes and regulations;

· Present a clean and professional appearance;

· Responsible for prompt and regular attendance;

· Employee is required to perform all other duties as directed by their immediate supervisor.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, demands and environments described below are representative of those an employee encounters while performing the essential functions of this job. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must have basic computer operation experience. Willing to seek out and attend additional continuing education, seminars, classes or other job-related education requirements or opportunities.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

CERTIFICATES, LICENSES, AND REGISTRATIONS

Driver’s License Required.

REASONING ABILITY

The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must be able to think quickly and perform a mental assessment of workplace hazards, take appropriate precautions, and choose appropriate PPE as dictated by need, regulation, and labeling.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; taste or smell; stand; walk; sit and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 50 pounds. The employee may occasionally need to climb ladders (may range from 4’ to 10’) and stairs. This may include structural ladders as well as climbing into applicator rig, large vehicles, and/or tractors. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employees must understand and implement all related safety policies, procedures and programs for prevention and protection while performing job duties in various work environments.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee may be exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat toxic or caustic chemicals and vibration. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; risk of electrical shock and explosives. The noise level in this work environment is usually loud (although not believed to exceed the eight-hour threshold for working in or around loud equipment). Employee must understand and implement all related safety policies, procedures and programs for prevention and protection while performing job duties in various work environments.